QUALITY POLICY STATEMENT
QUALITY POLICY STATEMENT
The Directors of Mercia Group, incorporating Mercia Lifting Gear Ltd., Mercia Industrial Doors Ltd., Mercia Electrical Solutions Ltd & Mercia ElectroMec Ltd., are dedicated to the principle of never-ending improvements in innovation, product quality, reliability and customer service.
Our principal aim is to always supply to our customers exceptional quality products that comply with current standards and legislation within the UK, that meet and exceed customer expectations.
Our business strategy is to continually develop our range of products to meet the demands of our clients and end user customers in an ever-changing, materials handling world.
The establishment of a QUENSH management system is therefore the foundation to establish a company culture built upon continual improvement.
Our QUENSH management system is based on the requirements of BS EN ISO 9001, BS EN ISO 14001 & BS ISO 45001 and the company is fully committed to fulfilling these requirements.
The QUENSH system provides a framework for a risk-based approach to thinking, managing opportunities and mitigation of risks and has been developed to enable full integration of in-house, product, industry best practice and client specific requirements.
This in turn improves the overall efficiency of the organisation and supports top management with complaints / defects prevention, customer satisfaction, pursuit of continual improvement and the achievement of our QUENSH objectives.
The Directors, supported by the management team will demonstrate leadership and commitment through the implementation of the QUENSH system, including the formulation, monitoring and measurement of our QUENSH objectives.
This policy will be communicated to all staff and stakeholders together with interested parties i.e., sub-contractors that may be working on our behalf, and will be available to the public via our web site: https://www.mercialiftinggear.com.
The Directors will review this policy and formulate QUENSH objectives during annual management reviews to ensure its integrity, effectiveness and compatibility with the context and strategic direction of the organisation.
Signed:
Steve Clarke.
Director
14th March 2025
Signed:
Mike Clarke.
Director
14th March 2025